Effective Date: 22nd August, 2025
These Terms of Use ("Terms") govern your relationship with Litmus Automation Inc., our subsidiaries, and our affiliates ("Litmus," "us," "we," or "our") when you use our websites, including https://litmus.io (the "Site").
PLEASE CAREFULLY READ THESE TERMS PRIOR TO USING THIS SITE. By accessing, browsing, or otherwise using this Site, you expressly agree to these Terms without limitation or qualification. If you do not agree to these Terms, then you may not use this Site.
Litmus reserves the right to change these Terms at any time without prior notice to you. Any modifications to these Terms will be effective immediately upon posting on this page and apply to all access to and use of the Site thereafter. Any changes to these Terms will be effective upon our posting of the notice, provided that these changes will be prospective only and not retroactive. You agree that each visit you make to the Site shall be subject to the then-current Terms. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. ACCORDINGLY, EACH TIME YOU USE THE SITE, YOU ARE ENTERING INTO A NEW AGREEMENT WITH US ON THE THEN APPLICABLE TERMS AND YOU AGREE THAT YOUR USE OF THE SITE AFTER SUCH NEW TERMS HAVE BEEN POSTED CONSTITUTES YOUR AGREEMENT TO THE NEW TERMS FOR YOUR NEW USE AND TRANSACTIONS ON THE SITE. You are responsible for checking this page periodically to ensure you are aware of any updates or changes, as they are binding on you.
Certain parts or features of the Site may be subject to additional terms and conditions that are not expressly stated in these Terms but will be communicated to you in advance (collectively, "Additional Terms"). You agree to comply with such Additional Terms that apply to your use of the applicable parts or features of the Site. In case any conflict exists between these Terms and Additional Terms, the Additional Terms will control.
You may have entered into one or more pre-existing written agreements related to your purchase of products or services from Litmus ("Agreements"). TO THE EXTENT THAT YOU HAVE ENTERED INTO ONE OR MORE AGREEMENTS, YOU AGREE TO ABIDE BY SUCH AGREEMENTS WITH RESPECT TO THE PURCHASE OF PRODUCTS OR SERVICES FROM LITMUS, EVEN IF SUCH PRODUCTS OR SERVICES ARE REFERENCED OR ADVERTISED ON THE SITE. IN THE EVENT OF A CONFLICT BETWEEN ANY AGREEMENT AND THESE TERMS, THE AGREEMENT(S) SHALL GOVERN AND CONTROL.
You represent and warrant to Litmus that you are at least eighteen (18) years of age and that you possess the legal right and ability to enter into these Terms, including without limitation that you have the authority to contractually bind the organization that you represent.
Although the Site may be accessed globally, if any material on the Site, or your use of the Site, is contrary to the laws of the country where you are when you access it, the Site is not intended for you, and you should not access or use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Our Privacy Policy, located at https://litmus.io/privacy-policy, is incorporated into and made part of these Terms. You agree that personal information you provide through the Site shall be governed by our Privacy Policy.
This Site, including all Materials contained in this Site, is protected by copyright unless specifically indicated otherwise. The Materials include but are not limited to text, graphics, photographs, videos, logos, buttons, icons, images, interfaces, code, and materials, the look and feel, selection and arrangement, design and organization of this Site, and the compilation of the content, code, data and materials on this Site, including all intellectual property and proprietary rights (collectively, "Materials").
The Litmus trade name, logos, slogans and other word or design marks which appear on the Site are trademarks of Litmus (collectively the "Trademarks").
All Materials, including the Trademarks, may not be used without Litmus' express written permission. Furthermore, such trademarks may not be used in any manner that is likely to cause confusion among consumers or in any manner that disparages or discredits Litmus. All other trademarks not owned by Litmus or its affiliates that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Litmus.
Subject to these Terms, Litmus grants you limited, revocable, non-transferrable, and non-exclusive permission to access and use this Site only to display the Site on your internet browser and to print or copy portions of this Site solely for your personal, non-commercial use, provided that you retain all copyright and other ownership notices contained on the Materials. You may not, however, distribute, modify, transmit, reuse, report, or develop derivative works from the Materials, or otherwise use the Materials for public or commercial purposes. This includes the use of any text, images, audio, and/or video without express written permission of Litmus. The images of people displayed on this Site are either owned by Litmus or are used with permission. The use of these images is prohibited unless specifically permitted by these Terms or specific permission provided elsewhere. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes.
You agree not to use this Site for any purpose that is unlawful or prohibited by these Terms. Litmus reserves the right to deny access to any part of this Site at our sole discretion. Specifically, you agree that you will not:
• Use this Site for any purpose in violation of local, state/provincial, national, or international laws;
• Use this Site or Material for any political or commercial purpose;
• Post or transmit any Content that is exploitive, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age or other such legally prohibited ground or be otherwise objectionable, such determination to be made in Litmus' sole discretion;
• Post, provide or contribute any inaccurate or misleading information that is not indicative of a personal experience;
• Collect or store personal information about other users or stalk, attempt to exploit or harm any individual in any way;
• Engage in any activity in connection with this Site or Material that is unlawful, harmful, offensive, obscene, violent, threatening, harassing, abusive, or otherwise objectionable to Litmus;
• Attempt to disable, hack, or otherwise interfere with the proper functioning of this Site;
• Harvest, scrape, reverse engineer, create a derivative work, or modify any information from this Site or Material;
• Infringe any intellectual property or other right of Litmus or any third party;
• Impersonate or attempt to impersonate another person;
• Remove, circumvent, disable, damage, or otherwise interfere with security-related measures or features of this Site, including any measures Litmus may use to prevent or restrict access to this Site;
• Transmit any software or other materials that contain any viruses, worms, trojan horses, defects, or other rogue programming or items of a destructive nature;
• Use this Site or Material in a manner that suggests an unauthorized association with Litmus or any other party, or is beyond the scope of the limited license granted to you;
• Change or delete any proprietary notices from materials downloaded or printed out from this Site; or
• Otherwise violate these Terms.
You further agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
The Site may contain applications, chat rooms, e-mail, message boards, personal, or interest group web pages, profiles, forums, bulletin boards, and other such functions (collectively, "Interactive Functions") allowing Your Content on or through the Site. "Content" means text, images, photos, audio, video, location data, and all other forms of data or communication. "Your Content" means Content that you submit or transmit to, through, or in connection with the Interactive Functions such as reviews, message board submissions, and information that you publicly display.
You alone are responsible for Your Content, and once published, it cannot always be withdrawn. You assume all risks associated with Your Content including anyone's reliance on its quality, accuracy, or reliability or any disclosure by you of information in Your Content that makes you personally identifiable. You may not imply that Your Content is in any way sponsored or endorsed by Litmus. You own Your Content. However, you hereby grant to Litmus the perpetual, irrevocable, and royalty-free right and license to use Your Content in a number of different ways including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, and distributing it. By "use" we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works from Your Content. Moreover, Litmus may alter or modify Your Content, or remove Your Content from the Site entirely, in its sole discretion and without requiring your permission or notice to you. You represent and warrant that you have sufficient rights to grant the license and rights hereunder. However, Litmus owns the Materials, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including but not limited to our compilation of user Content and other Site Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Site excluding Your Content, user Content, and third-party Content. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content. You also agree not to, and will not assist, encourage, or enable others to access, retrieve or index any portion of the Site for purposes of constructing or populating a searchable database of business reviews.
Litmus has the right, without notice to: (a) remove or refuse to post on the Site Your Content for any or no reason in our sole discretion; (b) at all times, take such actions with respect to any Your Content deemed necessary or appropriate in our sole discretion, including, without limitation, for violating these Terms; (c) take appropriate legal action, including, without limitation, referral to law enforcement or regulatory authority, or notifying the harmed party of any illegal or unauthorized use of the Site; and (d) Terminate or suspend your access to all or part of the Site for any or no reason, including, without limitation, any violation of these Terms.
You agree that (a) our artificial intelligence ("AI") services, including our Litmus AI Chatbot functionality (collectively "AI Services"), which are part of and accessible through the Site, use experimental, unsupervised technology and may sometimes provide inaccurate or offensive Content that does not represent Litmus' views; (b) information provided to our AI Services may be used to continuously train the AI Services; (c) submission of confidential or proprietary information could be compromised if submitted to the AI Services and should not be submitted unless such use is expressly permitted; (d) our AI Services may at times reproduce copyrighted material used as training data in response to an inquiry, and care should be taken in copying and further distributing Content created by any AI Services, such as ensuring that no copyright information appears on outputted work and ensuring no other obvious signs show that the outputted work belongs to a third party; (e) if you use the AI Services, you assume all responsibilities and obligations with respect to the results, any decisions or advice made or given, and any materials retrieved therefrom, including those to any third party, for the content, accuracy, and review of such results, and you should therefore use discretion before relying on, publishing, or otherwise using Content provided by the AI Services; and (f) you will not rely on the AI Services for professional advice, and any Content regarding those topics is unintentional, provided for informational purposes only, and is not a substitute for advice from a qualified professional.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Users are responsible for obtaining their own access to the Site. Users are required to ensure that all persons who access the Site through a user's internet connection are aware of these Terms and comply with them. The Site, including Content or areas of the Site, may require user registration. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete.
Your provision of registration information and any submissions you make to the Site through any Interactive Functions constitutes your consent to all actions we take with respect to such information consistent with our Privacy Policy, found at https://litmus.io/privacy-policy.
Any username, password, or any other piece of information chosen by you, or provided to you as part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity. You must exercise caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You understand and agree that should you be provided an account, your account is personal to you and you agree not to provide any other person with access to this Site or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you logout from your account at the end of each session. You are responsible for any password misuse or any unauthorized access in connection with your account.
We reserve the right at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, in our sole discretion for any or no reason, including any violation of any provision of these Terms.
You are prohibited from attempting to circumvent and from violating the security of this Site, including, without limitation: (a) accessing Content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized; (c) restricting, disrupting, or disabling service to users, hosts, servers, or networks; (d) disrupting network services and otherwise disrupting Site owner's ability to monitor the Site; (e) using any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site; (f) introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (g) attacking the Site via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; and (h) otherwise attempting to interfere with the proper working of the Site.
Access to this Site may be interrupted from time to time for indefinite amounts of time and for any reason, and may not be error-free or bug free. The availability of this Site depends on many factors, including some factors that are beyond Litmus' control, such as your connection to the internet. Litmus shall not be liable to you if you cannot use this Site due to any reason beyond Litmus' control.
While Litmus uses reasonable efforts to include accurate, up-to-date information on this Site (including the AI Services), Litmus does not make any representations or warranties as to the Site's (including the AI Services') accuracy, reliability, completeness, or timeliness. Litmus assumes no responsibility or liability for any errors or omissions in the Content of this Site (including the AI Services). Litmus does not warrant or represent that your use of Materials on this Site (including the AI Services) will not infringe rights of third parties not owned by or affiliated with Litmus, and you assume any such risk associated with your use of this Site (including the AI Services).
THIS SITE, INCLUDING THE AI SERVICES, ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," BASIS. LITMUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE (INCLUDING THE AI SERVICES) OR TO THE INFORMATION CONTAINED THEREIN. THIS INCLUDES, BUT IS NOT LIMITED TO, THE MATERIALS, INCLUDING BUT NOT LIMITED TO TEXT, REVIEWS, GRAPHICS, AUDIO, VIDEO, DOWNLOADS, ATTACHMENTS, ICONS, BUTTONS, IMAGES, SERVICES AND PRODUCTS CONTAINED ON THIS SITE. LITMUS FULLY DISCLAIMS, TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LITMUS DOES NOT REPRESENT OR WARRANT THAT THIS SITE (INCLUDING THE AI SERVICES) WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE (INCLUDING THE AI SERVICES) OR THE SERVERS THAT MAKES THIS SITE AVAILABLE ARE FREE FROM ANY HARMFUL COMPONENTS. LITMUS DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION ON THIS SITE, INCLUDING THE INFORMATION GENERATED BY THE AI SERVICES, IS ACCURATE, COMPLETE, OR USEFUL. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. BY ACCESSING OR USING THIS SITE, YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THIS SITE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LITMUS NOR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE (INCLUDING THE AI SERVICES), SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE (INCLUDING THE AI SERVICES), INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES HOWEVER CAUSED, INCLUDING FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR FROM YOUR RELIANCE ON THE QUALITY, ACCURACY, OR RELIABILITY OF THE BUSINESS LISTINGS, RATINGS, REVIEWS (INCLUDING THEIR CONTENT, ORDER, AND DISPLAY), OR METRICS FOUND ON, USED ON, OR MADE AVAILABLE THROUGH THE SITE. THIS LIMITATION OF LIABILITY APPLIES WITHOUT LIMITATION TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. LITMUS SHALL NOT ASSUME RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE, OR OF YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THIS SITE. LITMUS ASSUMES NO RESPONSIBILITY OR LIABILITY ARISING FROM THE CONTENT OF THIS SITE, AS WELL AS ANY OFFSITE PAGES OR ADDITIONAL SITES LINKED TO THIS SITE, FOR ANY ERROR, DEFAMATION, INVASION OF PRIVACY, LIBEL, SLANDER, OMISSION, FALSEHOOD, OBSCENITY, PORNOGRAPHY, PROFANITY, DANGER OR INACCURACY CONTAINED THEREIN. IN NO EVENT SHALL LITMUS' TOTAL LIABILITY EXCEED, IN THE AGGREGATE FOR ALL CLAIMS SUBJECT TO THESE TERMS, FIFTY DOLLARS (USD $50.00). BECAUSE SOME JURISDICTIONS DO NOT ALLOW A LIMITATION OR EXCLUSION OF LIABILITY IN ALL CIRCUMSTANCES, IN THOSE JURISDICTIONS, LITMUS' LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
As a courtesy to you, this Site may offer links to other websites. Some of these websites may be affiliated with Litmus, while others are not. Litmus has not reviewed all other websites which may be linked to this Site and is not responsible for the contents of any offsite pages or any other websites linked to this Site. If you choose to access any such websites, you do so at your own risk. We have no control over the contents of any such third-party websites and accept no responsibility for such websites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party websites.
DO NOT SEND ANY CONFIDENTIAL INFORMATION TO THIS SITE. Any communication or material that you transmit to this Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as non-confidential and non-proprietary. You agree that such information is non-confidential and non-proprietary. Anything that you transmit or post to this Site may be used by Litmus or its affiliates for any purpose, including, but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Litmus is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to this Site for any purpose whatsoever.
In addition to any other legal or equitable remedies, Litmus may, in our sole discretion, without prior notice to you, and for any reason, suspend or deny your access to and use of this Site, in whole or in part, and/or revoke any or all of your other rights granted under these Terms. Any termination of these Terms shall not affect the respective rights and obligations of the parties arising before the date of termination.
You agree to indemnify, defend, and hold harmless Litmus, its subsidiaries and affiliates, agents, officers, directors, attorneys, employees, suppliers, and shareholders from any claim, demand, actions, costs, liabilities, losses of any kind (including reasonable attorneys' fees) made by anyone due to or arising from your use of this Site, your connection to this Site, Your Content, your violation of these Terms, or your violation of any rights of another.
Arbitration. If at any time a dispute or claim arises out of or in connection with the Site, these Terms or our Privacy Policy (whether in contract, tort or otherwise) (“Dispute”), the Parties shall negotiate in good faith to resolve the Dispute. If the Dispute is not resolved via good faith negotiations within one hundred and twenty (120) days from the date the Dispute arose, or such longer period of time as may be agreed by the Parties, then the Dispute may be finally and exclusively settled by arbitration by a single arbitrator. Any such arbitration shall be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The foregoing does not apply to Disputes relating to breaches of confidentiality or intellectual property, which may be resolved by court action.
Class Action Waiver. You agree that, to the fullest extent permitted by applicable law, any and all disputes, claims, and causes of action arising out of or connected with this Site, these Terms, or our Privacy Policy will be resolved on an individual basis, without resort to any form of class action or mass action.
The Site and these Terms will be governed by and construed in accordance with the laws of the State of California without giving effect to any principles of conflicts of laws. You agree to submit to the personal jurisdiction of the state and federal courts located in Santa Clara, California for any claim or dispute against Litmus arising under these Terms. This provision shall survive termination for any reason.
Severability. If any provision of these Terms is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect.
Assignment. Litmus may assign or transfer its rights and obligations in this Site, or under these Terms to any company or person at any time, without restriction, and without prior notice. You may not assign or transfer any rights or obligations to anyone without specific, prior, written consent by Litmus.
Entire Agreement. This shall be the entire agreement, superseding all prior agreements between you and Litmus regarding this Site. If any portion of these Terms is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. In such event, the remainder of these Terms shall continue to be enforceable and valid according to terms contained herein.
No Waiver. The failure of Litmus to exercise or enforce any right or provision of the Terms shall not constitute a waiver of said right or provision. Only a specific, written waiver signed by an authorized representative of Litmus shall have any legal effect.
Titles. The section titles in the Terms are for your convenience only and carry no contractual or legal effect whatsoever.
Please send any notices, questions, comments or concerns regarding the Site to: [email protected]
Litmus U.S.A. 2350 Mission College Boulevard, Suite 1020, Santa Clara, CA, USA, 95054
